Privacy Policy
Effective Date: 04/21/2025
Tile Craft Artisans (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, https://tcartisans.com, or engage with us via phone, email, or text message.
1. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Mailing address
- Project details or service inquiries
- Any other information you voluntarily provide via contact forms, emails, or phone calls
Automatically Collected Information:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited and duration
- Referral source
We use cookies and similar technologies to enhance site functionality and analyze traffic.
2. How We Use Your Information
- Respond to inquiries and provide requested services
- Schedule appointments or consultations
- Improve our website and customer experience
- Send updates, service reminders
- Comply with legal obligations
3. SMS/Text Messaging
By submitting your phone number through our website or during communication with Tile Craft Artisans, you consent to receive text messages (SMS) regarding:
- Appointment confirmations and reminders
- Service updates and scheduling
Message frequency varies. Message and data rates may apply. You may opt out of SMS communication at any time by replying STOP to any message or contacting us directly.
We do not share your phone number with third parties for SMS marketing purposes.
Tile Craft Artisans Terms and Conditions / Privacy Policy – Text Services
Data Collection: We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates via the website contact form, email, rental agreement, or third-party reservation systems.
Data Usage: We use your data solely for sending appointment reminders and service updates, as described in your opt-in agreement.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Charges may be applied by your mobile carrier.
Message Frequency: Messages are recurring, and frequency may vary.
Opt-Out: You may opt out at any time by replying STOP or UNSUBSCRIBE to 717-275-5648 or emailing support@tcartisans.com. A confirmation message will follow, and your number will be removed within 24 hours.
You can also text HELP for assistance, and you will receive a message with our phone number, email, and website.
Non-Sharing Clause: We do not sell, rent, or share your mobile number with third parties for marketing purposes.
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no internet-based service is 100% secure.
5. Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third-party providers that help us operate our business, such as:
- Email or SMS communication tools
- Website analytics services
- Payment processors (if applicable)
These providers are required to maintain the confidentiality of your information.
6. Your Rights & Choices
You may:
- Request access to your personal data
- Correct or update your information
- Opt out of SMS communications
- Request deletion of your information (subject to legal and operational obligations)
To make any of these requests, contact us at support@tcartisans.com or call 717-275-5648.
7. External Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.
8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact:
Tile Craft Artisans
support@tcartisans.com
160 Smeltz Lane, Lykens, PA 17048
Phone: +1 717-275-5648